What Should I Do With My Pets
During the House Cleaning?
Please inform us prior to your scheduled cleaning of any pets that will be in the home while Simply Green Cleaning is there. Although our team is pet friendly, we kindly ask that pets are confined, or out of the area for the time our cleaners will be in your home. This allows us to clean your home better and more efficiently. For Safety and sanitary reasons, Simply Green Cleaning will not clean flea infested homes or clean up any animal excrement.
Am I supposed to tip the individual(s)
cleaning my home?
Tips in the cleaning industry are not expected, but it's common for tips to be left behind. DO NOT ever feel like you have to leave a tip, or tip because you are hoping for a better service. Tips are generally given if the individual or family is satisfied with our service, and range from 10-15%
Do I need to be home when
Simply Green Cleaning is there? What about a key?
You don’t need to be home when we clean. Actually, most of our clients prefer to be gone and have the pleasure of coming back to a nice clean home. For convenience, the majority of our clients provide us with a key, garage code, or special instructions for entering the home. Simply Green Cleaning takes the security of our clients keys very seriously.
What If I Need to Reschedule a cleaning service visit?
If an occasion arises where your not able to keep an appointment a 24 hour notice must be given or there will be a rescheduling fee of $50.
What if I accidently lock Simply Green Cleaning out of my home?
If a lock out were to happen, you will be assessed with a lock-out fee of $50. We understand that accidents do happen, which is why we do everything in our power to make sure you don’t inquire additional fees
Does Simply Green Cleaning
provide cleaning products and equipment?
Yes. Simply Green Cleaning provides all of the necessary products and equipment.
However, if you have products you wish to use or special equipment, please let
us know at the time of the consultation.
What kind of products do you use?
All of Simply Green Cleaning’s products are eco-friendly, dermatology and allergy tested, Biodegradable formula, and recognized by the U.S. Environmental Protection Agency’s (EPA) Design for the Environment program. When you have pets and little ones touching, biting, licking, scratching, and drawing on every square inch of your home, we make sure it’s good to go.